Remote Opportunity at TRM Labs
Deployment Strategist, APAC
Your responsibilities will include:
- Act as trusted advisor to customers as they implement our tool within their processes.
- Answer advanced product questions.
- Build and deliver demos to new and existing customers.
- Conduct training sessions to ensure the product is meeting customer needs.
- Be the "Voice of the Customer", and provide feedback to the product and engineering teams.
- Ensure high customer satisfaction and reference-ability.
- Monitor customer usage, detect meaningful trends, and execute strategically on those trends.
- Identify customer churn and mitigate effectively.
- Establish a regular cadence with customers that will allow you to understand customer goals and proactively solve problems.
Some of the traits we value:
- Experience working on a compliance team for a cryptocurrency business. Understand the requirements needed to build a Compliance Program for a Cryptocurrency MSB.
- Experience with virtual currencies and blockchain analysis.
- Experience structuring problems and identifying the most critical issues to prioritize.
- Exceptional and consistent attention to detail.
- Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.
- Comfort operating in a fast-paced environment where priorities can change quickly.
- Ability to work collaboratively in a cross-functional environment.
About TRM
TRM Labs is a blockchain intelligence company that helps financial institutions, crypto businesses and government agencies detect and investigate crypto-related financial crime and fraud. Our products are trusted by leading companies including PayPal, Visa, Uniswap, Anchorage, and federal agencies such as the FBI and Dept. of Treasury. Every day, we tackle challenges in data engineering, data science, and threat intelligence to advance our mission to build a safer financial system for billions of people.
To accomplish our mission, we have raised $150M from JPMorgan Chase, Visa, Citi, PayPal, Block, Tiger Global and Bessemer. Our team is made up of world class experts from the FBI, U.S. Secret Service, US Treasury Department, McKinsey, Coinbase, and top-tier tech companies.
TRM is a remote-first workplace, with hubs in San Francisco, Washington, DC and London. We are looking for people with grit, passion, and humility to join our global team.
Our Values:
- Impact Oriented Trailblazer - We define high-impact targets through customer centricity, prioritization, and adaptability.
- Master Craftsperson - We execute efficiently to achieve goals through good judgment, velocity, and grit.
- Inspiring Colleague - We elevate team performance through integrity, apprenticeship, and positive energy.
Our Employee Benefits:
- Remote-first work environment, with optional in-person offices
- Regular team off-sites and retreats
- Competitive salaries and stock options
- Premium health, dental, and vision insurance
- FSA, HSA, and 401K programs
- Life & disability coverage
- Paid time for vacations, volunteering, sick leave, and generous parental leave
- Fitness, co-working, and home office reimbursements
- Professional learning and development stipends
Note:
- Please be aware of all forms of fraud.
- Always avoid job vacancies that charge fees during the recruitment process, because looking for work is actually an attempt to find and get paid, and not to be collected.
- byAcross always tries to help sort and filter published job vacancy information. However, it would be nice if it was accompanied by better insight from the Acrosser.
Tag: OP, Saas, Finance, APAC, Asia.
