Remote Opportunity at Stryker December 2022
Customer Support Representative
Position summary:
As a front line ambassador of the Stryker Endoscopy Brand, this individual should be a highly motivated, team-player with a passion for helping people, solving problems, building relationships and working together with our customers to make healthcare better.
Essential duties & responsibilities:
- Commitment to excellence in customer service guided by integrity and accountability
- A positive, can-do attitude that inspires others to be their best
- Communicates professionally, politely and effectively both telephonically and through written correspondence
- Ability to problem solve in the face of ambiguity
- Capable of researching and finding resolutions for billing errors, shipping errors, pricing discrepancies, complaints and returns.
- Accuracy in the dissemination of information regarding freight options and changes, backorders and other essential details
- Coordination with other teams and departments to achieve shared goals as needed
- Resilient and able to overcome unexpected changes internally and cross-functionally
- Skillful in time-management, able to prioritize tasks and meet deadlines
- Answers calls using a phone que system – Able to accurately place orders, answer questions, research issues and provide resources telephonically
- Manages high volumes of calls and emails in a fast-paced environment on a daily basis through collaboration and communication with others
- Special departmental projects of moderate to complex scope
- Helps to identify and implement process improvements
- Ability to deliver consistent results individually and as part of a team related to key performance indicators
- Ability to effectively complete designated tasks, independently of direct supervision
- Pays careful attention to detail understanding the value and importance of the role we play within the healthcare continuum
- Basic understanding of Stryker products and their practical applications in a healthcare setting
- Places high value on maintaining company culture and supporting others to excel in their roles
- Willingness to adapt a One-Team mentality putting the needs of our customers and teammates at the forefront of our focus everyday
Education & special trainings:
High school diploma required
Qualifications & experience:
- Experience in a customer facing role for a minimum of 2 years
- Medical industry field experience a plus
- Familiarity and/or experience with Communication Service Providers, CRM and Ordering platforms such as SalesForce, Oracle & Genesys is a plus
- Comprehension of terminology associated with human anatomy and patient care in the surgical setting a plus
- Must be able to operate common office equipment, software and programs(Internet Explorer, Chrome, Google, Microsoft Teams, Outlook, Zoom, Word, Excel, Telephone, Laptop, PC, Mouse, Keyboard, Audio and Video Devices, etc.)
- Must have or be willing to acquire unsubsidized reliable internet connection when working away from main office
Physical & mental requirements:
May involve prolonged periods of sitting or standing as appropriate
Willingness to work earlier or later than regularly scheduled shifts as needed
$17.60 - $30.50 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.-
Note:
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Tag: Manufacture, E-health, DB, Relationship, USA, America.
