Remote Opportunity at Regnology December 2022

Customer Technical Support Specialist

Your key accountabilities are:

Responding to customers on product-related issues by following defined tools and processes
Attend client calls and maintain consistent knowledge of updates on ongoing tickets for these calls
Have a thorough understanding of the product - from a functional and technical perspective
Basic diagnostic of common deployment errors and issues, such as unopened ports or firewall issues.
Assisting clients with investigations into Network, Infrastructure and Server problems.
Assisting clients with investigations into software issues during project work.
Respond to client requests while continuing to educate our clients on the use of the platform.
Reproduce issues and dive into the technical depths of the product configuration.
Build out documentation and knowledge-based articles for a variety of technology.
responsibility for the packaging, and delivery of client-ready releases.
Drive product conversations based on needs and problems learned during client interactions.

Your key competencies are:

Work with Project Managers, Software Engineers, QA & Support to ensure smooth releases.
Ask the right questions to clarify a situation to ensure a correct understanding of requirements, issues, and limitations.
Work with stakeholders and internal teams to ensure the release roadmap is clearly planned and communicated.

Why we should decide on you:

Self-starter with a passion for problem-solving and continuous process improvement
Bachelor's degree in Computer Science or related field
A critical thinker who defaults to a client-centric approach
Experience working with Subversion, Git or similar version control tool
Experience with Windows Server, SQL Server, PowerShell
Meticulous attention to detail
Excellent communication skills - verbal and written

Preferred:

Why you should decide on us:

Let’s grow together – our start-up character enables you to design our future
We promote remote working and flexible working hours to create a positive work-life balance
We provide you with the opportunity to take on responsibility and participate in international projects
In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas
We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
Together we're better - meet your colleagues at our numerous team events
We offer you Regular social events, Friday afternoon drinks etc.-

Note:

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Tag: BD, Relationship, Saas, Tech Industry, Singapore, Asia.

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