Remote Opportunity at Multiplier December 2022
Customer Success Manager
Location: APAC (Remote)
What you'll do:
- Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
- Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
- Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
- Be the voice of our customers to our Product team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap
- Take ownership to drive customer success at scale, by identifying common trends and needs, creating at-scale education programs and driving customer advocacy
- Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
You’ll be successful if:
- You are customer obsessed, always putting our customers first and being there for them every step of the way
- You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
- You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills
- You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers
- You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment with minimum 4 years of experience
- Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
Benefits:
- Working with an energetic & diverse team
- Full-ownership over functional area
- Work in a product-driven & customer obsessed environment
- Ability to work fully remotely
Note:
- Please be aware of all forms of fraud.
- Always avoid job vacancies that charge fees during the recruitment process, because looking for work is actually an attempt to find and get paid, and not to be collected.
- byAcross always tries to help sort and filter published job vacancy information. However, it would be nice if it was accompanied by better insight from the Acrosser.
Tag: Relationship, SaaS, Employment, APAC, Asia.
