Remote Opportunity at KUDO
Technical Solutions Engineer
The Opportunity:
We are looking for a customer-facing Technical Solutions Engineer with knowledge of audiovisual engineering concepts to join our Business Operations team in the APAC region. This role offers a unique opportunity to come aboard a vibrant, disruptive company that is pioneering multilingual web conferences, online meetings and live events.
Preference given to those located in Japan, South Korea and the Philippines though we will consider applicants across the APAC region.
What You'll Do:
- Become an expert of the KUDO platform to effectively demo, onboard, and train prospects, clients and meeting attendees
- Provide operation support for client meetings
- Enable client and partner success by providing personable, real-time/live meeting support by email, Slack, phone or tickets to troubleshoot technical roadblocks
- Configure hybrid meeting setups using a range of simultaneous interpretation equipment (Bosch, TAIDEN, Televic, etc...) and a strong familiarity of DANTE protocols
- Provide on-site conferencing support for simultaneous interpretation systems
- Share industry guidelines on hardware, equipment and interpretation tools with Clients and Partners
- Primarily support Sales and Client Management customer-related initiatives
Who You Are:
- You have 3+ years as an audiovisual engineer, multilingual conferencing systems engineer or similar role
- You are a skilled trainer and have a knack for breaking down complex concepts into digestible chunks
- You are a technical engineer with a passion for Sales and get excited about helping customers find solutions
- You have the ability to read and set up audiovisual schematics or diagrams
- You have previous experience troubleshooting feature-rich platforms with a deep understanding of 3rd party integrations, analyzing event logs and connection errors, using browser developer tools, etc.
- You have an excellent command of the English language and are an expert at written/verbal communication and documentation
- You are comfortable with common troubleshooting tools like Zendesk, Jira, Datadog, Kibana, etc.
- You thrive in an autonomous, fast-paced environment with minimal supervision to get things done
- You are driven by entrepreneurship and excel at owning and pushing forward competing priorities
- Fluent in more than one language (Chinese, Korean, or Japanese preferred)
Bonus Points:
- Experience in simultaneous interpretation or video web conferencing
- Familiarity or comfortable working in a globally distributed, remote environment
What We Offer:
- An opportunity to work at a mission-driven organization where your efforts directly help break down language barriers.
- The experience of working with an incredibly diverse and international team spread across 20+ countries.
- An open and transparent company culture where individual and overall company performance is talked about and shared.
- A front-row seat at seeing what a growing team and business looks like.
- Remote company setting with autonomy, flexibility, and great benefits including annual learning and development reimbursement, generous PTO, and setting you up with the hardware you need upon joining KUDO.
Note:
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Tag: Developer, Saas, Tech Industry, Korea, Asia.
