Remote Opportunity at Eaton in December 2022
Inside Sales Support Representative
Specific Functions:
- 8 Daily proactive calls into the assigned EWS channel reseller account base.
- Support of External channel sales team
- Answering of inbound enquiries from assigned reseller account base
- Daily usage of C360 to manage resellers, contacts, and pipeline
- Daily usage of Bidman for the purpose of raising quotations
- Regular contact with internal teams to resolve customer questions and issues
- Provide weekly reporting update to the EWS customer and its key partners.
Qualifications:
- Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
- Local/Native Language Capabilities.
- Strong English capabilities
- Minimum 4-5 years of electrical
- Demonstrated technical expertise and unique knowledge in the area of expertise
Technical & Tool Competencies:
- Excellent and Comprehensive knowledge of Eaton’s and competitive products and services (including legacy units).
- Technical sales aptitude and analytical skills.
- Unique specialized knowledge with regards to assigned products and/or solutions, is “the” expert for one or several complex products groups/solutions.
- Familiarity with complex electrical product application and technical specifications.
- Ability to interpret complex customer specifications and drawings (electrical and mechanical).
- Knowledge of International and National Electrical Standards (IEC, CE, CSA, NEC, UL, NEMA, etc.).
- Proficient in creative problem solving, conflict resolution, and managing priorities.
Additional Information
BUSINESS COMPETENCIES:
- Negotiation skills.
- Selling skills.
- Market, Industry, Channel and Competitive Knowledge.
- Strong Customer Service Skills accompanied by Customer focused mindset.
- Demonstrated ability to take ownership of an assignment and customer satisfaction.
- Drive for results and collaborative style.
- Excellent Communication and Interpersonal Skills (Written and Verbal).
- Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
- Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).
- Teamwork, networking and continuous learning skills.
- Ability to apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle.
- Adapting and driving change and process improvements.
- Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions.
- Export business rules and knowledge may be required.
TOOL COMPETENCIES
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
- Proficient in Tools and Applications required for job function (Bid Manager, ERP, CRM and other software).
- Detailed and advanced knowledge and competency in Eaton proprietary tools and applications: ERP, CRM, Case Management, and other Eaton Tools (Bid Manager, JOE, etc.).
Note:
- Please be aware of all forms of fraud.
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Tag: Bachelor, Marketing, Manufacture, otherseu, othersaf, Europe, Africa.
